Welcome Guest!

Customer Service

Shipping & Delivery

We are utilizing Canada Post and UPS in expediting your shipments with full tracking information.

All orders received before 1:00pm Eastern Timeon regular business days (excluded Saturdays, Sundays and Statutory Holidays) will be processed the same day.

Canada Post attempts delivery once at your location. However, if unsuccessful, notification will be left at your door and parcel will be dropped off at the nearest Retail Postal        Outlet. 10 business days will be allowed for pick up before the parcel is returned to us.UPS would attempt three times to deliver your package.

Please note that no shipping charges will be refunded for returned parcels.

Once your order has been shipped, you will receive an email with the tracking number and the order information. Within the email, there is a link, follow the link and you    will be able to track your order after it leaves our facility.

Refer to the table below for specific information relating to your location:

    

Tax :

 

Province

Total Tax Rate (%)

Alberta

5

British Columbia

12

Manitoba

13

New Brunswick

13

Newfoundland and Labrador

13

Northwest Territories

5

Nova Scotia

15

Nunavut

5

Ontario

13

Prince Edward Island

14

Quebec

14.975

Saskatchewan

10

Yukon

5

 

 

 

       

Flat Shipping charges:

 

 

 

 

 

 

 

Province

All Major Cities

Non - Major Cities

 Cost*

Alberta, British Columbia, Newfoundland/Labrador, New Brunswick 

1 - 2 Business Days

2 - 3 Business Days

$6.95

Manitoba, Saskatchewan, Nova Scotia, Prince Edward Island

2 - 4 Business Days

3 - 4 Business Days

$7.95

Ontario, Québec

3 - 4 Business Days

4 - 5 Business Days

$8.95

 

Yukon, Nunavut, Northwest Territories

5 - 7 Business Days

5 - 10 Business Days

$15.95

 

 

Privacy & Security

The entire collection of products provided on Perfume-Club.ca is 100% genuine. Only original brand name perfumes, colognes, and beauty products are carried; NO imitations or knock offs whatsoever.

Created in 2006, Perfume-Club.ca strives to provide global access to an extensive collection of genuine products at prices up to 80% discounted compared to those of department stores. Perfume-Club.ca endeavors to provide customers with unparalleled selection, discount pricing, and customer service.

 

Privacy and Security Guarantee

At Perfume-Club.ca, our intention is to provide you with a shopping experience which is secure, convenient and carefree. Every transaction on Perfume-Club.ca is made completely safe through our privacy and security programs.

Our Secure Server Software (SSS), which fully encrypts and protects all of your personal data (name, address, credit card number), ensures all personal information is fully protected so that it cannot be accessed by anyone over the internet.

If you place an order, our website encrypts the billing and account information you submit prior to transmission over the internet using Secure Server Software (SSS) encryption technology. This technology is optimized when the site is viewed using Microsoft's Internet Explorer, Firefox or Chrome. No transmission of data, however, can be guaranteed to be 100% secure over the internet or any other public network. We cannot warrant the security of information you transmit to us, though we take prudent measures to safeguard your personal information once received.

Return Shipping Address:

Our goal is to make your shopping experience 100% safe, convenient and hassle free. If for any reason, you are not satisfied with your purchase or gift, you may return the item in its original condition, and packaging, unopened and unused to Perfume Club. We will accept returns for any perfume-club.ca products, upon you receiving your item(s) within 14 days of the delivery date.

Please note we do not refund shipping charges. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless we made an error.

Please note that a 30% restocking fee will be applied to returned items that have been used/open and/or not returned in their original condition and packaging. We can only refund shipping costs and void the restocking charges if the return is a result of our error.

All credits and refunds are subject to approval by Perfume Club. Please contact Customer Service by e-mail at: info@krcperfume.com. If a return is authorized, the customer service agent will issue you a return authorization number, please retain all postal and insurance receipts for your records. Any returned merchandise received in our warehouse without proper authorization by Perfume Club Inc. is not eligible for refund or credit.

Claims for damaged items or discrepancies (for example: missing items in your order, or wrong shipment) must be submitted within 48 hours of order receipt by contacting Customer Service at: info@krcperfume.com.

Please note that we try to be as accurate as possible with photos but do not always have a pictures of individual sizes, body lotions, shower gels, gift sets, etc. We may not always have accurate photo representation of products, and may have shown a generic picture to indicate a line of products. Never order based on the picture shown, only order based on description.

If the return is a result of our error, your shipping costs will be refunded, as well. 

Returns must be shipped directly to perfume-club.ca. Perfume Club retail stores cannot accept returned merchandise originated from Perfume-club.ca. Please include the following information with your return:

* Full name:
* Street Address:
* City:
* Province:
* Postal Code:
* Country:
* Phone Number:
* E-mail Address:
* Original order confirmation no. or invoice no.:
* Return authorization number:
* Reason for return:

Return Shipping Address:

Perfume-Club.ca

CUSTOMERCARE RETURN DEPARTMENT

15352 SEQUOIA DRIVE

SURREY BC V3S 8N4.


If you have any questions about returning merchandise, please e-mail customer service at info@krcperfume.com or call us at (604)464-5727.

Delivery Network

Our customer is never too far from our wide delivery network. Whether you inhabit in a metro or even a town, if you have shopped with KRC Perfume Club, then your order will definitely reach your door within the promised time.

National and International Brands

Name your favorite Perfume brands and you will surely find them in the great collection of KRC Perfume Club. Our all-inclusive or complete collection comprises the best of the international brands, with an impressive mix of renowned regional brands as well.